Raffles' policy

INTRODUCTION

The raffles These are physical or virtual raffles where you win the chance to buy the most limited editions of clothing or shoes from specific brands, designers, or artists. They're essentially raffles where if you win, you can buy. The exclusivity of a limited edition is no longer simply a matter of being able to afford it; chance will determine whether or not you have access to the product.

The process varies depending on the store or website, as each seller has complete freedom to set their own giveaway rules. Therefore, we recommend that if you participate in one, you carefully read the terms and conditions and all the requirements to ensure your entry is valid.

GENERAL GUIDELINES

Although each store can set its own participation requirements, there are certain common points that define a raffle , and which we explain below:

  • Participation in the raffle can be done online or in person at our stores in A Coruña, Vigo, and Ourense. Only one entry per customer is valid, so participants may only enter one of the raffles. online or to the raffle in the physical store.
  • The raffles They are usually opened several days or even weeks before the product launch.
  • Participation in a raffle It's completely free.
  • You must be of legal age to participate.
  • You can only bid once per model. There are usually two types of raffles ( online) and ( offline ) and you must be clear about which one you want to participate in before registering. If you cheat and they detect duplicate data, your participation will be automatically canceled.
  • Please choose your size carefully. Exchanges are not accepted for selected sizes.
  • If you participate and are one of the selected participants, you will have access to the purchase. raffle Winning the raffle will NOT get you a free pair of shoes. Winning only gives you the option to purchase the exclusive product. In other words, if you win, paying the price will always be required to get the product. However, you will buy the model at the actual price set by the brands, not the exorbitant resale price.
  • If you have been selected, you will be notified on the same day or in the days following the launch.

TYPES OF RAFFLES

The raffles can be on-line or offline.

Generally, the online raffles They are done through Instagram, an online store, or an app. At 4Elementos, we usually do them. through our Raffles platform ( Link ) .

  • Raffles are announced days before launch via Instagram.
  • The usual steps to participate are (unless we indicate other conditions in the Raffle announcement post):
  1. Access the Raffles platform from 4Elementos ( link )
  2. Access the exclusive shoe you are interested in.
  3. Click the sign-up button, fill out the form and accept the terms and conditions.
  4. Once you have completed the form, you will receive an email at the address you provided to verify that your email address is valid. This step, verifying your email address, is essential to complete your registration.
  • The winners will be notified by email at the email address they have provided.
  • The email will indicate a limited purchase period for the item.
  • If the purchase is not made within the valid period, it will be denied.
  • The closing date for participation in the The raffle will be held the day before the shoe launch at 09:00 (CET).

On the other hand, the Offline raffles , also known as in-store raffles , They take place in physical stores.

  • Offline raffles (in 4Elementos stores) will vary depending on the raffle.
  • These can be raffles that consist of signing up for the draw from one of our stores.
  • Or put the raffle item up for sale on the launch day.
  • In all cases, the instructions regarding the raffle will be made known through the Instagram post announcing the raffle.

  • Participants must be registered in our customer database in order to make the purchase if they are selected as winners.
  • It is essential to sign the Data Protection Act
  • You'll know instantly if you've won a prize. If you're selected as a winner, you must show your ID and pay for the shoes that same day.

IMPORTANT INFORMATION (Specific Terms and Conditions)

  • 1 person, 1 entry.
  • If duplicate data or participants are detected, they will be automatically removed.
  • Your participation information is irreversible. Therefore, choose your size and type carefully. raffle Do you want to participate?
  • Should any of the winners decline the prize, fail to confirm their intention to purchase, or not complete the purchase within the established timeframe, they will be disqualified and the prize will be cancelled. The size will then be raffled again.
  • If a winner requests a size change, it is not possible. The size they used to participate in the Raffle , that's what they can buy. They decide whether to buy it or decline the purchase option.
  • If a winner participates with a size that is not available, a new winner will be drawn.
  • The same returns policy will apply as in physical stores or online.